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Library StART - get started with your writing assignment

Getting help

Here's a list of things you might find useful if you need more help.

A-Z of Library Terms - an A-Z of terms you might come across when using your Library. - our website is your starting pointing for finding out all about Library services.

Library Helpdesk  -  ask at the Helpdesk if you want to book a group discussion room, or need help with the self-service machines or the printers/photocopiers.

Research Enquiries Desk - Located in the quiet study area, you can drop by to get help on research related enquiries, such as how to access e-resources, or brief guidance on referencing.

Staffed Monday to Friday, 11am – 2pm (subject to change). Phone 020 8725 5514

Helpsheets, FAQs and videos on our Library website.

Liaison Librarians - if the information provided in the how to guides or from the Research Enquiries Desk does not meet your needs, you also have a liaison librarian who you can contact for help.

Leaflets around the Library - keep an eye out for useful information on display in the library. For example, we have leaflets on signing up to WiFi on your mobile device, and instructions on how to use the printers/photocopiers.

Facebook, Twitter and Blogs (see below).


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Academic Success Centre

Location: Library Foyer

During term time, the ASC drop in is open 12.30 - 2pm Tuesday-Friday in the library foyer (subject to staff availability).

You can book an appointment here or for more information contact Dr Rosie MacLachlan (Lecturer in Learning Development)

Up to date information about the ASC will be posted in the Study+ pages on the VLE  (SGUL login required).

Microsoft Office drop-in

MS Office Drop-in

Open: Tuesday & Thursday  11am - 1pm*

Location: Main Computer Room (next to the Library)

Drop-in help with Microsoft Office (Word, PowerPoint, Excel...) from our IT trainer, Fiona Graham.

*Subject to change.

IT Clinic

IT clinic icon

Open: Monday & Wednesday 11am - 2pm*

Location: Main Computer Room (next to the Library)

See a member of the IT support team for advice or help with passwords, laptops, mobile devices, WiFi etc.

*Subject to change.

IT help

Fiona IT Trainer IT Helpdesk

Please contact the IT support team by email:

or log a ticket online at

Follow @SGULIT on Twitter to get the latest updates.

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Social media

Do you want to get the latest updates about opening hours, e-resources or library events such as drop-in workshops?

The Library uses a variety of social media to help you keep track of what's going on.

screenshot of blog Library Blog
  • Get the latest library service updates (opening hours, training dates etc.)
  • Find out about our new resources and how to access them.
  • Read guest posts from students and our Archives and Research Support teams.


  • Get the latest library service updates, news and reviews.
  • Find out about new resources and how to access them.
  • Message us your queries (we'll reply as soon as possible within working hours)


  • Get the latest library service updates, news and reviews.
  • Keep up-to-date with events in the University and the Trust.
  • Tweet us your queries (we'll reply as soon as possible within working hours)


  • Keep up-to-date with Library news and promotions.
  • Get a closer look at our resources and what happens 'behind the scenes'.
  • Share images with us using #sgullibrary


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