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Getting help

 

Here's a list of things you might find useful if you need more help.

  • A-Z of Library Terms - an A-Z of terms you might come across when using your Library.
     
  • library.sgul.ac.uk - our website is your starting pointing for finding out all about Library services.
     
  • Library Helpdesk  -  ask at the Helpdesk if you want to book a group discussion room, or need help with the self-service machines or the printers/photocopiers.

    Library Helpdesk

     
  • Research Enquiries Desk  

    Located in the quiet study area, you can drop by to get help on research related enquiries, such as how to access e-resources, or brief guidance on referencing.

    Staffed Monday to Friday, 11am – 4pm (subject to change).

    Phone 020 8725 5514
     
  • Helpsheets, FAQs and videos on our Library website.
     
  • Liaison Librarians - if the information provided in the how to guides or from the Research Enquiries Desk does not meet your needs, you also have a liaison librarian who you can contact for help.
     
  • Leaflets around the Library - keep an eye out for useful information on display in the library. For example, we have leaflets on signing up to WiFi on your mobile device, and instructions on how to use the printers/photocopiers.
     
  • Facebook, Twitter and Blogs (see below).

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Academic Skills Centre Pod

Academic Skills Centre Pod

Open:
Monday, Tuesday and Thursday
12.30 - 2pm

Wednesday
2 - 3.30pm

Location: Library Foyer

Drop-in appointments are available during the times above, but opening hours are subject to change.

You can also book an appointment by contacting Dr Rosie MacLachlan (Lecturer in Learning Development) rmaclach@sgul.ac.uk

Up to date information about the ASC will be posted in the Study+ pages on the VLE  (SGUL login required).

Microsoft Office drop-in

MS Office Drop-in

Open: Tuesday and Friday  11am - 1pm*

Location: Main Computer Room (next to the Library)

Drop-in help with Microsoft Office (Word, PowerPoint, Excel...) from our IT trainer, Fiona Graham.

*Subject to change.

IT Clinic

IT clinic icon

Open: Monday and Wednesday 11am-2pm*

Location: Main Computer Room (next to the Library)

See a member of the IT support team for advice or help with passwords, laptops, mobile devices, WiFi etc.

*Subject to change.

IT help

Fiona IT Trainer IT Helpdesk

Please contact the IT support team by email: ITAV@sgul.ac.uk

or log a ticket online at http://help.sgul.ac.uk

Follow @SGULIT on Twitter to get the latest updates.

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Social media

Do you want to get the latest updates about opening hours, e-resources or library events such as drop-in workshops?

The Library uses a variety of social media to help you keep track of what's going on.

screenshot of blog Library Blog
  • Get the latest library service updates (opening hours, etc)
  • Find out about new online resources that we have access to, and how to access them

 

Mobile Resources Blog
  • Find out about relevant mobile apps and online resources (such as BNF and NICE Clinical Guidelines)

 

Facebook
  • Get the latest library service updates
  • Find out about new online resources that we have access to, and how to access them

 

Library Twitter Page Twitter
  • Get the latest library service updates
  • Connect with what's happening at St George's, University of London
  • Send us a tweet if you have any queries (we aim to reply as soon as possible within working hours)

 

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