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NHS Library Essentials

A guide to library services and key resources for NHS staff

Click & Collect book loans service

This service is available to all St George's library users who have a library account with us. The 'click and collect' service enables users to reserve print books from the library shelves and borrow them.

Please follow the steps below to reserve books. If you have any questions, please email

To reserve and collect books
  • Log in to Hunter. You will need your Library username and password. For students, you can reset your password yourself if you need to or contact For NHS staff, if you have trouble logging in, please call 020 8725 5466 Mon-Fri 8am – 6pm or email
  • Search for the book you wish to reserve. After clicking on 'Check availability of print copies', select 'place a hold'. Have a look at our Place a Hold video for more information.
  • You will receive an email when the reserved item(s) become available including instructions on how to collect them. It may take up to 2 working days before your reservation(s) are ready to collect. Come along to the library during staffed hours.
  • You have 7 days from the date of the email to collect your item(s). After this time, they will be returned to the shelves and will have to be requested again if still needed.
Points to note

You may  reserve ‘on-shelf’ items as well as books that are currently on loan to other users. Books currently on loan to users may take longer to become available dependent on the date they are due back to the library and how quickly they are returned.


Borrowing rules

You can borrow books for 1 week or 3 weeks
- 1 week loans have 'Week Loan' labels on the spine.
- Print journals and books marked 'Reference only' cannot be borrowed.

Your loans will be automatically renewed until the end of your course or employment at St George's 
- To manage your account, view your loans and check your fines, sign in to Hunter using the login option in the top right-hand corner.

- SGUL staff and students should login using their University
username and password.
- Loans for NHS staff will be renewed until their Library account expires.
- NHS staff can obtain their login by emailing

Renewing is not always successful, these are the main reasons why:
- An item will not be renewed if another person has reserved it
- You cannot renew any items if you have outstanding fines of £10 or more

Remember! If items are lost, damaged or returned late you will have to pay a fine or charge:
- Overdue fines (per day): 20p per day on recalled items.

- An invoice for the cost of replacement will be issued for non-returned, lost or damaged items.


Finding the book you need

Step 1. Follow the instructions in this YouTube video to find the book using Hunter and note down the call number.

Step 2. Use this call number to find the book on the shelves in St George's Library.

All items are labelled with a Call Number on the spine

Books are shelved in alphabetical, and then numerical order of the call number.

Borrowing items


1. Place your book(s) on the glass plate.

2. Scan the barcode on your ID card.

3. Press the 'Check out' option on the screen.

4. When you are finished, press
'Print receipt' or 'E-mail receipt' to find out when the books are due back.

Return books in the book return slot outside of the library

Reserving items

If all the copies of the book that you want are out on loan you can reserve a copy by placing a hold.

When a copy of that item is returned it will be held at the Helpdesk and you will receive an email notification.

You then have one week to collect the item. Step-by-step instructions for placing a hold can be found here.