NHS OpenAthens accounts - self-renewal issues
It has been reported that some NHS OpenAthens users have been unable to self-renew their accounts after receiving a renewal reminder email. OpenAthens are working on this issue, but have suggested that part of the problem may be that these renewal emails are being generated a day too early. If you've experienced this issue, please try to renew your account again the following day.
If you continue to experience issues, you can contact your OpenAthens administrator Stephen Reid on firstname.lastname@example.org
Added: 22/07/2019 1.35 pm
Having difficulties accessing an e-resource? Try a different browser
If you've been having a problem accessing an e-resource (an e-book or database) it is worth trying to access it through an alternative browser (Firefox, Chrome, Internet Explorer, Safari) to see if that resolves the issue. If you do come across a browser specific issue, please contact us to let us know, and we'll notify the service provider.
If you come across an issue with accessing our resources that is not listed here, please contact email@example.com to let us know, or report it to a Library member of staff if you are in the Library.