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Library Essentials - get started with using the library: Getting help

A guide for students

Library Help - in person or online

Library Helpdesk iconOpen: Monday-Friday 8am-6pm
Location: Library Entrance
Phone: 020 8725 5466
For general Library related enquiries, help accessing the Library, or managing your Library account. 

Online: Visit the Help pages on the Library website to locate a Library helpsheet, guide or video.

You can also watch our Getting Started at St George's Library YouTube playlist or view one of our other LibGuides for more online support.

Need to speak to a member of staff? Find their contact details on our Contact Us page

Research Enquiries

Research Enquiries Desk icon

Open: Monday-Friday 11am - 2pm*

Location: Quiet Study Area (at the back of the Library).

Phone: 020 8725 5514

This is a drop-in service where you can get help with finding and accessing information, referencing and much more...

*Subject to change.

IT Helpdesk

Open: Monday-Friday 12pm - 2pm

Location: Room 0.53, Corridor 3, Jenner Wing

Phone: 020 8725 5435

See a member of the IT support team for advice or help with passwords, laptops, mobile devices, WiFi etc. If you need help outside of these times, please email

[Please note that this new IT helpdesk replaces the IT drop-in clinic that previously ran in the computer rooms]

Microsoft Office drop-in

MS Office Drop-in

Open: Tuesday & Thursday  11am - 1pm*

Location: Main Computer Room (next to the Library)

Drop-in help with Microsoft Office (Word, PowerPoint, Excel...) from our IT trainer, Fiona Graham.

*Subject to change.

Academic Success Centre

Open: 25-min drop-in appointments available Tuesday-Friday 12.30pm  - 2pm

For bookable appointments see the ASC page within Study+ on Canvas for more information (SGUL login required).

Location: Library Foyer

Study Advisers at the ASC can help with your academic writing, plagiarism, and the identification and correction of errors within your written assignments. You can bring an assignment at any stage, and can come along if you need help just getting started. Drop-in and bookable appointments available, see the Study+ pages linked above for more information.