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Library Essentials - get started with using the library

A guide for students

Library Help - in person or online

HelpdeskOpen: Monday-Friday 8am-6pm
Location: Library Entrance
Phone: 020 8725 5466
For general Library related enquiries, help accessing the Library, or managing your Library account. 

Online: Visit the Help pages on the Library website to locate a Library helpsheet, guide or video.

You can also watch our Getting Started at St George's Library YouTube playlist or view one of our other LibGuides for more online support.

Need to speak to a member of staff? Find their contact details on our Contact Us page

On-Call Librarian - Help at Hand

Are you looking for some extra help with referencing, literature searching, or finding and accessing healthcare information?

Our on-call librarian service offers flexible support on library skills. There is no need to book, simply visit the Library Helpdesk between 10am and 2pm (Monday to Friday) and ask to speak to the on-call librarian.

From the big questions to the little ones, our on-call librarians are here to help.

Unable to join us in person? Email

IT Helpdesk









See a member of the IT support team for advice or help with passwords, file management, virus protection, email, laptops, mobile devices, WiFi etc.

The IT drop-in runs from 12pm-2pm Monday to Friday and is located at the ITAV office, corridor 10, Jenner Ground Floor.  

Microsoft Office

MS Office Drop-in

Contact our IT Training Manager Fiona Graham (

Academic Success Centre

St George's Academic Success team provide one-to-one support with a range of study issues, including effective study strategies, writing academic assignments and English language help. 

We offer both in-person and online appointments, and you can book up to three 45 minute appointments per year.

In-person appointments are held at the CIDE offices, on the 6th floor of the Hunter building. Online appointments involve a video or voice call via Microsoft Teams, which you can log into using your student email address.

Use this link to book an appointment:

If you have a quick enquiry for us that might not require a one-to-one appointment, or if you’re not able to find a date and time that suits you, you can contact us directly using this email address: We check this email regularly and try to respond as soon as possible.

Finally, visit our Canvas space Study+ for self-directed resources to boost your study practices and help you succeed on your course.